Returns & Refunds Policy

Mandatory Unboxing Video — Read First

NO VIDEO = NO CLAIM. NO EXCEPTIONS.

Before opening any delivery from us, record a continuous, unedited video starting with a 360-degree view of the sealed, unopened package — shipping label clearly visible throughout. Keep filming without interruption through the full unboxing. This video is required for all damage, defect, or missing item claims. Claims without a valid unboxing video will be rejected regardless of the nature of the complaint.

Eligibility for Returns

We accept returns only for verified manufacturing defects, confirmed by the mandatory unboxing video. Eligible defects:

• Fabric Flaws: Major manufacturing flaws in the silk or weave
• Colour Discrepancy: Significant variation from the product description (minor differences due to screen resolution or photography lighting are not eligible)
• Workmanship Damage: Physical damage to zari work or embroidery caused during manufacturing
• Incomplete Orders: Missing items specifically described in the product listing
• Wrong Product: A different style, colour, or saree from what was ordered

Returns must be initiated within 48 hours of delivery. Products must be unused, unwashed, unaltered, and returned in original packaging with all tags intact.

What Cannot Be Returned

• Sarees that have been worn, washed, dry-cleaned, or altered
• Products damaged due to improper handling or failure to follow care instructions
• Items with removed tags or missing original packaging
• Products reported after the 48-hour window
• Custom or personalised orders (stitched blouses, bespoke pieces)
• Sale, clearance, or discounted items
• Gift cards or vouchers

How to Initiate a Return

1. Email support@weavesbyadvaya.com or WhatsApp +91 78800 73304 within 48 hours of delivery

2. Include your order number, description of the issue, photographs, and your unboxing video

3. Our team will review within 2 business days and issue a Return Authorisation Number (RAN) if eligible

4. Approved returns must be shipped back within 5 days of receiving the RAN

Return shipping costs are the customer's responsibility, except where the return is solely due to a wrong product dispatched by us.

Refunds

Once the returned product is received and inspected, we will notify you of approval or rejection within 2 business days. Approved refunds are processed to your original payment method within 7–10 business days.

We do not offer store credit or replacement products. Refunds are issued to the original payment method only.

Original outward shipping charges are non-refundable unless the return is due to our error.

No Exchanges

We do not offer direct product exchanges. If a return is approved, a refund will be processed to your original payment method. You may place a new order separately.

Order Cancellations

Orders can be cancelled within 12 hours of placement, or before dispatch — whichever is earlier. Contact us via email or WhatsApp with subject "Cancel Order #[Order ID]". Once dispatched, an order cannot be cancelled. Custom orders cannot be cancelled once production has commenced.